To initiate any technical support request you must open a support ticket online. Online support not only allows us to keep your prices low, but it also sends a technical profile of your issue to a level 1 support technician, so they can check numerous technical settings before answering your question. If a level 1 technician cannot help you, they will escalate your ticket to a level 2 support technician, who will speak to you by phone. We are known for our detailed/prompt support, and your cooperation with this process is appreciated.
